Q: Which payment methods, insurances and medicaid are accepted in IL and IA?
Please read our office policy page that is available for you to print from our Downloadable Forms page.
Generally, our sessions range from $100-$150 per session. We do offer special consideration (sliding scale) for those who may not have mental health coverage, are underinsured, or are full-time students.
Ardent Counseling Center is an in-network provider with over 30 insurance carriers.
If you are planning to use your insurance benefits to pay for your therapy, we will collect the appropriate information via the forms in our intake packet, and provide you with a checklist to verify your coverage with your carrier. (You may want to use this list to discuss coverage with your carrier prior to your first appointment.)
Our offices will also call your insurance company to verify your coverage – including which of our therapists are covered on your policy, what your deductible and co-pays are, as well as whether there are any restrictions on your policy. We will call you back with this information – you are welcome to discuss it with your therapist at any time.
We do our best to ensure there are no surprises. However, your insurance company makes the final decision on how all services are covered. Any unpaid charges remain your responsibility. If needed, Ardent will be happy to work with you to create a payment plan.
Some questions you may wish to ask your insurance provider:
- Does my policy cover counseling or mental health services?
- Does my policy have a deductible?
- (If so) Have I met my deductible yet this year?
- How much is my co-pay per session?
- Is there a dollar or number of sessions limit in my policy?
If you have any questions regarding your insurance policy coverage for Ardent services, please contact us. We will be happy to work with you to answer your questions.
For your convenience, our providers participate with many insurance networks including but not limited to
- ACA / “Obamacare” (Most Panels)
- Anthem Blue Cross Blue Shield (BCBS)
- Coventry Health Care/First Health
- EAP (check with your company, we can serve almost any EAP)
- First Help
- HealthSmart / lnterplan Health Group (IHG)
- Iowa Hawkeye (children)
- Iowa Medicaid, including:
- United Healthcare
- Wellcare Health Plans
- LifeSynch (a Humana Company)
- Midlands Choice
- Multiplan / PHCS
- Next Level Health Insurance
- Tricare North (A Health Net Company)
- Tricare West (A Health Net Company)
- Unicare / HealthLink
- UnitedHealthCare (UBH) / Optum
- Wellmark Blue Cross Blue Shield
Please check with your individual insurance carrier or our office to find out if a particular provider in our group is in your network.
As a courtesy to our client’s whom we are in network with your insurance plan, our billing staff will submit claims on your behalf to your insurance carrier. If we are out of network with your insurance plan your fee for services are due at the time of your appointment. If you are out of network we will provide you with the appropriate documentation to submit to your insurance plan.
You are responsible for your deductible, co-payment, or any co-insurance. We expect co-payments to be made at each visit so that we may keep our billing costs down. We also request that we have a credit card on file for each client so that we can settle your account once your insurance company determines what your financial responsibility is. If you are unable to provide us with a credit card, we ask that you make your co-payment and pay off any remaining balance at each visit.
Our fees are based on the educational level of the provider you wish to see and are divided into three tiers: physician, psychologist, and master’s level clinician. These fees apply to those individuals who wish to pay out of pocket for services and NOT utilize their insurance benefits. If you are paying out of pocket for services, we will provide you with these fee schedules at the time of your initial visit. If you choose to use your health insurance, then each provider who participates in that network has agreed to receive the contracted rate that the company has determined for a particular service rendered. Please note that certain services ARE NOT REIMBURSABLE BY INSURANCE. These services include school visits made on behalf of the patient (time and travel expenses apply), extended psychotherapy sessions beyond what insurance will cover, phone calls to collateral sources (e.g., telephonic contact made on client’s behalf to another doctor, school representative, lawyer, etc.), and a missed appointment fee for any appointments not kept where 24 hour’s notice of cancellation was not given.
If you should have any questions or need clarification, please call our office. We look forward to assisting you with your treatment needs.
Q: What is your Prescription Renewals Policy?
It is important to allow two business days to process your request. Ideally, you should call us for a prescription renewal when you are about a week away from running out of your medication. Because your medical chart has to be accessed (and we have multiple locations), the medical assistant needs time to access your chart so it can be reviewed by your physician, and time to call in the prescription to your pharmacy.
After two (2) days, please contact your pharmacy for the filled prescription. If there is a problem at that time, please call our office to inquire, and it will be resolved. We will contact you if there is a problem with refilling your prescription.
Q: What are your office hours?
A: Our schedulers are available Monday through Friday from 9:00 am to 5:00 pm by phoning (888) 870-1775.
You may schedule an appointment with any of our providers. Some are available during the day or during evening hours and on weekends. As a courtesy, we will check your insurance eligibility and let you know what your financial responsibility will be once we determine what your coverage is.
You may like to schedule your appointment using our contact form.
Q: My son has an IEP at school. I’m wondering if his doctor could come to the school for a meeting on his behalf?
Yes, our physicians and providers do attend school staffing meetings occasionally for their clients. They are willing to attend meetings on behalf of their patients if necessary.
Please note that there will be a separate fee, not covered by insurance, to compensate them for their time and travel expenses.
If you have any questions or concerns, please call (888) 870-1775 between 9 am and 5 pm.
Q: How do I know if a specific provider is in my health plan?
You may call your insurance company and ask if a provider is in their list of in-network providers. You may also go to your health insurance website and look for the provider in the provider directory.
Finally, please feel free to call our staff at (888) 870-1775 between 9 am and 5 pm. Any of our staff will be able to tell you if a specific provider is in your particular health plan.
Q: I’m not sure if I need to see a doctor for medicine of if I just need counseling, what should I do?
When you call our office on (888) 870-1775, our support staff should be able to help determine what type of provider you or a family member should see based on some screening questions they will ask you.
Q: What does my insurance cover?
Since each person’s health insurance plan is different, you will need to call the 1-800 number on the back of your insurance card where it lists phone numbers for members. Make sure you call the number specifically listed for mental health or behavioral health services. In general, you should ask the following questions when inquiring as to your health benefits:
1. Do I have a calendar year deductible?
2. Do I need a preauthorization for services?
3. What is my co-payment per session, if any?
4. How many sessions am I allowed per calendar year?
Remember that it is each person’s responsibility to get preauthorization for services prior to coming in for an appointment so it is important that you find out the answers to these questions. We would be happy to assist you with finding the answers to these questions at the time you schedule or come in for an appointment.
Please call our support staff on (888) 870-1775 between 9 am and 5 pm before you see the provider and tell them you would like assistance with obtaining your benefit information.
Q: I am interested in scheduling an appointment, do I just call that person directly?
A: No, you can call our main number at (888) 870-1775 to schedule your appointment with a specific provider. If you need to speak to a specific provider before scheduling an appointment, please inform our staff who will then give the clinician your message and he or she will return your call.
Ardent strives to make scheduling initial appointments as easy as possible for you.
When you phone us, your call will be answered by one of our professional office staff, or, if after hours, our confidential voicemail system. If you are directed to voicemail, please tell us how best to reach you (include your name, telephone number, and email address so we can send you intake paperwork), and we’ll get back to you as soon as possible.
Our goal is to connect you to the best therapist to meet your unique needs. To assist us in that process, we’ll ask you:
- What motivated you to seek counseling?
- In choosing a therapist, do you have any preferences?
- Which of our offices would you like to visit for your appointment?
- When would you prefer to meet with your therapist – during the day, after work, on the weekend?
- Do you have any special needs around language, culture and/or building accessibility?
- If you are planning on using your health insurance benefits to pay for your therapy, please have your insurance information available.
Contact us to schedule your appointment, or learn more about Ardent today.
We look forward to working with you!